“Empire State Association of Assisted Living (ESAAL) staff have been an indispensable part of my development as an adult home administrator. Their accessibility, helpfulness and patience have made me feel like a truly valuable ESAAL member. With their expert advice, wealth of real world experience and tangible resources they have helped coach me through countless challenges in the areas of documentation, Department of Health compliance, staff supervision and resident care. Thank you so much, ESAAL, for your continued commitment to excellence in helping us navigate the challenges of our industry and provide our residents with the best care possible!”

Robert Stewart, Crossroads Adult Home, Rescue Mission, Syracuse, NY

“ESAAL always puts on a wonderful conference. It is very informative and they always add a little fun twist to it. I find ESAAL to be the most supportive of our health care industry. They educate us and they’re always there to listen and lend a hand.”

Rosalyn Larrabee, Ingersoll Place, Niskayuna, NY

“I’ve worked with ESAAL for at least ten years; and I have to say, they are so professional to work with and such a wonderful resource for the owners and operators of our communities.”

Mercedes Andres, PSL Group LLC, Oneonta, NY

“We love ESAAL and we’ve had a lot of fun.”

Jody Silva Falk, ChemRx

“I love coming to these conferences. I think Lisa Newcomb is amazing and I find it to be very informative and I always appreciate attending ESAAL’s annual sessions.”

Denise Kuhbier, Classic Residence, a Vi Community

“After attending four days of the ESAAL conference in Saratoga Springs and getting to speak with representatives from Department of Health, and seeing how ESAAL is such an advocate for our industry, not to mention hearing other people’s stories about what ESAAL has done for their members, I highly recommend you join us.”

Rene Ryan, Bridges of Menden, Menden, NY

“When we first started we were new and had no experience. We had a hard time; felt very lonely and confused. But ESAAL helped us whenever we had a problem. We never hesitate to call Lisa Newcomb. We love being in the ESAAL family and appreciate their dedication and hard work.”

Cherry Huang, Valley Vista Adult Home/ALP, Highland, NY

“This is my first year at the ESAAL conference and I enjoyed it very much. We are a memory care community and so I particularly enjoyed the content for dementia care residences and validating the program that we have; and I learned so much."

Kerryanna Kershner, Keepsake Village at Greenpoint – Liverpool, NY

“I’ve been a member for just two years and since joining, we’ve been able to keep our home filled. ESAAL is amazing to their members, amazing to residents and ESAAL’s staff are good people to know.”

Thomas Obuck, Elizabeth Brewster House, Homer, NY

"To ESAAL Board of Directors: I felt compelled to write and tell you how much I appreciated all the help the association, especially Carla Erhartic, gave me when I was trying to update my disaster plan. I was literally at the end of my rope trying to first, find the time to make all the changes to my existing plan, and second, to even understand half of what the Department wanted. We have not been members of ESAAL for very long, and I haven't even begun to realize all the benefits of being a member, so I don't know what possessed me to call your office on the eve of the due date, but I am forever grateful and appreciative of ESAAL for coming to my rescue. I was immediately put at ease and offered assistance. The staff was kind, understanding and very professional. What a gem ESAAL is! Everyone that I have come in contact with that is associated with ESAAL, whether in person or over the phone, is top rate. We went back and forth for a long time when we were deciding whether we could afford to be ESAAL members, and now that we are, I have come to the conclusion that we can't afford NOT to belong to this great association."

"I just wanted to express my gratitude and let you know how grateful I am and that ESAAL really did so much for me in my time of need. I felt the weight of the world lift off my shoulders! I hope to have the pleasure of being associated with ESAAL for a long time to come. Thanks again...you folks are great!"

Lisa Harrick, Case Manager, Updyke's Willow Ridge Adult Home

"Dear Ms. Newcomb: I would like to thank you for inviting me to participate in your ESAAL Annual Conference and Trade Show. I was impressed by the diversity of speakers and breadth of subjects that your organization was able to cover. I made some great contacts that have already proven useful with the development of our assisted living community in Willsboro, NY. The vendors were also diverse and a great resource. I plan to have a long term relationship with ESAAL once the Champlain Valley Senior Community becomes operational and am already looking forward to next years conference! Thanks again and hope to see you soon."

Eli Schwartzberg, Stonebrook Properties, LLC

"ESAAL is there for you when you need them! During an inspection, DOH informed us that we had to set up a separate 'wellness office' for the Enriched Program. One call to ESAAL and we were advised to submit a Waiver. Problem solved!"

"Going to conferences and regional meetings has been a way to obtain information, find solutions and ideas all in one place…right at your finger tips. Joining ESAAL has been the "most helpful thing we've done to keep ourselves afloat and continue to improve!"

Laurie Giliberti, Administrator, Plattduetsche Home - Renken Apartments

"Dear Ms. Newcomb: Thank you, to you and your team for putting together the ACF Administrative Directives and the Informational Letters on CDs. It is appreciated."

Maryann Crenny, Administrator, The Medford Hamlet Assisted Living Residence